MTN BUSHFIRE FAQ’S

Q. When does the festival start and end?
A. Friday: 16:00hrs – 03:00hrs
Saturday: 10:00hrs – 03:30hrs
Sunday: 10:00hrs – 00:00hrs

 

Q. Will You Be Posting Performance Times in Advance?
A. Yes, the full programme will be posted on the website and social media pages a couple days before the festival. Set times will also be available in the festival guide passed out on entry.

 

Q. How do I apply to perform at the festival as an artist?
A. Submit an application form during the artists application period. Applications that are submitted after we have closed artist applications will not be considered.

 

Q. I’m a member of the media. How do I get a media pass?
A. Please visit our press accreditation page.

 

Q. How do I apply to sell my products at the festival?
A. Submit an application form during the traders application period. We will let you know when your product has been selected and you will be assigned a stall. Booking fee applies. Applications that are submitted after we have closed trader applications will not be considered.

 

Q. Will I be able to buy food and drinks at the festival?
A. A wide variety of food and alcoholic and non-alcoholic beverages will be available for the duration of the event, supplied by various vendors at the festival.
PLEASE NOTE: You may NOT bring your own food or beverages into the festival arena.

Q. Will There Be Vegetarian/Vegan Food at The Festival?
A. Yes, you’ll be able to get your fill of all kinds of tasty foods from the Global Food Village suitable for all types of diets.

 

Q. Will there be ATM facilities available?
A. Yes, however it’s strongly suggested that attendees come prepared to avoid any inconvenience or disappointment due to technical issues or queuing.

 

Q. Are Credit Cards Accepted? What About Debit? Cash?
A. To purchase food and drinks from the Global Food Village, you will need to have a cashless wristband which you can load with some units at our cashless stall. However, vendors at the Design Marketplace will accept cash. Credit and debit cards will also be accepted by the majority of vendors in the Design Marketplace.

 

Q. Will there be first aid or medical services available on site?
A. Yes. First aid stations will be clearly visible on site.

 

Q. Will There Be Electrical Outlets or Charging Stations for Mobile Phones?
A. Electrical outlets for charging cell phones will be located in the … as well as in each camping lot. Bring your own charger cord.

 

Q. I will be attending the festival but not camping on site. Can I get access to the camping site?
A. No. Only people with camping wristbands will be allowed into the campsite.

 

Ticketing

Q. Where can I buy tickets?
A. You can purchase tickets online here.

 

Q. How much do tickets cost?

A. Full Festival Golden Lounge – SZL 1,550

Full Festival Main Arena – SZL 780

Full Festival Children – SZL 230

Children under 12 need to be accompanied by an adult. Children aged 0 – 5 can enter the festival for FREE. Children aged 6 – 12 have to purchase the Full Festival Children ticket.

 

Q. What is the difference between Main Arena and Golden Lounge tickets?
A. The Main Arena ticket option provides access to the MTN Bushfire main festival arena with standing room in front of the main stage. Enjoy performances from the festival’s various stages, explore the Design Marketplace and buy meals from the Global Food Village.

Golden Lounge tickets offer the MTN Bushfire VIP experience with an excellent view of the Main Stage in a private heated seating area, complete with a private bar, dedicated wait service and exclusive access to Malandela’s restaurant.

 

Q. Are children allowed into the Golden Lounge?
A. Children are only allowed into the Golden Lounge if they are in company of an adult that has a golden lounge pass.

 

Q. Are there single day passes?
A. We only have Sunday single day passes. To attend the festival on Friday and Saturday, you have to purchase the full festival pass.

 

Q. Is a full festival pass three separate tickets?
A. No. A full festival pass or 3-day pass is a single wristband that is worn for the entire weekend.

 

Q. Will there be tickets sold at the gate?
A. No. Tickets sell out every year in advance, so we urge you to purchase online before they run out.
Q. What is the refund policy?
A. There are no refunds.

 

Q. Can I give my ticket to a friend?
A. Yeah sure! To transfer your ticket to a different holder, please contact info@nutickets.co.za

 

What Can I bring?

 

Q. What can I bring into the festival?
A. The organizers reserve the right to refuse admission to the festival site at any time. Any bags brought into the event WILL be searched upon entry.
The following items are prohibited and will not be allowed into the venue:

  • Weapons, explosives, firearms, glass bottles, aluminium cans, hazardous and breakable materials.
  • Weapons, explosives, firearms, glass bottles, aluminium cans, hazardous and breakable materials.
  • Fireworks, lasers, flashlights and anything else that can interfere with the artists.
  • No camping gear of any kind will be allowed into the festival venue. They are allowed in the campsite with a valid camping ticket.
  • No illegal drugs of any kind allowed in the festival or campsites. You may be prosecuted.
  • No drinking of alcohol outside the festival entrance or in the parking lot. You may be prosecuted.

 

Q. Are children allowed into the festival?
A. Children under 12 need to be accompanied by an adult. Children aged 0 – 5 can enter the festival for FREE. Children aged 6 – 12 have to purchase the Full Festival Children ticket.

 

Q. Are animals allowed into the festival?
A. No pets allowed in the festival or campsites.

 

Q. Can I bring food and drinks into the festival venue?
A. No. Food and drinks are not allowed into the festival.

 

Q. Are signs and flags allowed into the festival?
A. Flags that are used to identify your group may be brought in, but discretion is advised when constructing or designing these items, as they may sometimes be considered dangerous.

 

Q. Are camp chairs allowed into the festival?
A. Yes.

 

Q. Can I take pictures and record videos during the festival?
A. Professional DSLR, recording devices, video equipment that have not been pre-approved will not be allowed into the festival grounds. At the artists’ request, all unauthorized recording will be prohibited and illegal filming and/or recording will result in legal actions.

 

Camping

Q. When are the campsite opening and closing times?
A. For the first time the All Out Africa Bushfire Campsite is opening on the Thursday before the festival. Campers can check in from midday on 24th May.

The check-in desk opening times for 2018 are:

  • Thursday midday until midnight (arrivals outside of this time are advised that they will need to sleep in their vehicles until the check-in desk opens)
  • Thursday midday until midnight (arrivals outside of this time are advised that they will need to sleep in their vehicles until the check-in desk opens)
  • Friday 9:00 until 4 am Sunday morning

 

Groups who have pre-arranged a set up should arrive on the Thursday and the AOA team will assist with access to the site for vehicles to set up camp. The onsite café will open from midday and in the evening campers will be able to have dinner and drinks at Malandelas Restaurant, a place reserved for Golden Lounge Ticket holders only during the festival itself.

The campsite closes on Monday 28th May at midday and the onsite café will close at 11:00.

 

Q. Can I park my car next to my tent?
A. Yes, if you book one of our limited availability car camp tickets along with your Bring Your Own (BYO) camping ticket, then you can park your vehicle next to your tent in our specially designated Car Camp zone. If you have a child under 16 and have purchased a Family Car Camp ticket and Family Camping for each member of your family, then you can park your car next to your tent.

Parking next to any of our ready erected tents is not permitted but all those in these zones plus the BYO general camping zones are able to park in the large campsite parking area reserved solely for those festival goers who are camping in the All Out Africa Campsite.

 

Q. Is there electricity on the All Out Africa Campsite?
A. There is lighting in each section of the All Out Africa Campsite, but we do recommend that you bring a torch with you, especially if you are staying in the Forest Fire Zone.

There are no plug-in electricity points on the site for caravans or campers. However, if you want to charge your phone or camera you can do so for a small fee at the All Out Africa Information Desk which is situated next to the Campsite Café.

 

Q. Is there security at the All Out Africa Campsite?
A. Yes, security is vital to us. Each of our camping zones is fenced off and will be manned by a security guard. The main access points and gates will be manned by a security company. There will be additional security guards in place before the festival begins and throughout the festival.
Each zone is assigned a specific wrist band to ensure that only those campers that are eligible to can access each zone.

This year we are piloting electronic wristbands in our Family Camping zone which means that only those who have booked and paid will have access to the Family Camping zone through information that is pre-programmed onto their wrist bands. It is hoped that we will roll out this process to each zone in 2019.

In terms of personal items, we recommend that you only bring items that it is necessary for you to bring as there will be 3500 – 4000 campers onsite during the festival. Please keep your valuables with you. If you wish items in a secure place, such as car keys, there is a safety holding box at the All Out Africa Information Desk where you can deposit your valuables for a small fee.

 

Q. Can I make my own braai in the All Out Africa Campsite?
A. Braai is an important part of the camping experience in Swaziland and we are happy for you to bring your own barbeque or braai stand if you are staying in the BYO Camping or Family Camping zones. Please note that braais are not permitted in the ready erected tent zones – Tent Village, Forest Fire and Canvas Camp.

Fires lit on the ground are not permitted in any zone and you will be asked to put it out as fires are a health and safety hazard, especially in the forest areas. Please therefore bring your own braai with you.

 

Q. Can I bring alcohol into the All Out Africa Campsite?
A. Yes, you can bring alcohol into the All Out Africa Campsite but please note that you are not permitted to take any liquids into the Bushfire Festival site.

 

Q. Can I buy food at the All Out Africa Campsite?
A. The All Out Africa Campsite Café is open 24/7 from the Thursday at midday until the Monday morning at 11:00. The café serves teas, coffee and juices 24/7. Muffins, brownies, breakfast baps are available before midday and savoury wraps are available from midday onwards, subject to availability. There is a huge food court in the main Bushfire Festival site where you will be able to purchase a range of food to satisfy any hunger!

 

Q. Can I transfer part of the Camping Travel Package ticket to someone else?
A. No. When you buy a Camping Travel Package the seat on the bus, mattress in a tent and festival ticket are assigned to an individual. You are not permitted to give away any of the elements of the package to someone else. If you do so, the whole ticket will be invalidated.

 

Q. Do you welcome groups?
A. Absolutely. We accommodate groups in our BYO camping section and we ask that tents are set up in rows rather than in a circle so that there is room for everyone. If you want to bring a group over 20 pax please email us at tours@alloutafrica.com to discuss arrangements for check in. If you are promoting Bushfire Festival tours you need to ensure that you have the permission of the Festival to do so and have made arrangements with the campsite. Failure to do so will result in your group not being permitted to join the festival.

Please note that all groups must ensure that their campers have a festival ticket as those without a festival ticket will not be permitted to enter the campsite grounds. Festival tickets will not be available at check in so you will need to ensure that everyone has their ticket before heading to the festival. We won’t be able to help you with this on arrival.

 

Q. Can I bring my children?
A. Absolutely. We welcome families and have set up a Family Camping Zone which is exclusively for those with children under 16 years of age. The zone is manned 24/7 and this year we are piloting electronic wristbands meaning extra security on who can move in and out of the zone. Children are eligible for cheaper camping tickets too!

If you don’t have your own camping equipment and want to bring our family with you, many families like the Canvas Camp and Forest Fire zones.

 

Q. How do I book my camping tickets?
A. Camping tickets are only available to purchase through the Bushfire website. Groups over 20 pax should contact tours@alloutafrica.com to make their arrangements but are asked to purchase tickets online. Traders and Artists should speak to their relevant contact person in the Bushfire Festival team to discuss their arrangements.

Camping tickets for BYO Camping will be available at the beginning of the festival, subject to availability. Our Ready Erected Tents, Family Camping and Car Camps always sell out in advance of the festival so please book early to secure your spot.

This year we will be charging a higher fee for BYO Camping booked on arrival so take advantage of the cheaper price and book online in advance.

 

Q. Where do I collect my wristband?
A. Your camping wristband must be obtained from the All Out Africa Bushfire Campsite Check-In Desk. This is situated at the top of the hill on the left-hand side opposite the campsite entrance. Please do not drive down to the main entrance as you will not be able to collect your wristband from this point.

We are opening on Thursday at 11:00 for this first time this year, and we anticipate that the All Out Africa Campsite will be full by Friday evening. Don’t miss out; book your camping spot now!

 

Travel

Q. Where is the festival venue?
A. House on Fire (our host venue) is 23km from the capital city, Mbabane, and is a short 14km from Ezulwini. Key in the following GPS coordinates – Elevation 756m – S 26’ 29.881 E031’ 13.110 to find us or use the Google Map cords: -26.4981694, 31.2147246,16

 

Q. Do you have any travel packages?
A. See available MTN Bushfire travel packages here.

 

Q. I can’t find accommodation, what should I do?
A. Don’t worry. Check out the various camping options we have available here. We have also put together a handy list of accommodation for you to try out.

 

Q. I won’t be driving. What is a convenient way to get to and from the venue during the festival?
A. We have a park & ride service that will be available to pick up and drop off festival goers at various points around Mbabane, Ezulwini and Manzini. Check out our Facebook page for updates on schedule times and pick up/drop off points.

 

Q. What are the boarder operating times?
A. See boarder operating times here.

TIP: With over 20,000 people attending the festival, many of them coming from outside of Swaziland, the borders can be heavy with traffic. Consider using one of the lower volume border posts (they keep shorter hours than Golela and Oshoek) or think about planning your trip to arrive the day before or at least early in the day to avoid long waits at immigration.

SOUTH AFRICA REQUIRES ADDITIONAL PAPERWORK TO BRING MINORS ACROSS THE BORDER! PLEASE CONFIRM WITH YOUR NEAREST IMMIGRATION OFFICE!.

 

Q. What is the immigration procedure when entering Swaziland?
A.You will need a valid passport to enter Swaziland. You may also require an entry visa. Please check with your Embassy or the Swaziland Tourism Authority website for visa requirements.
Children under the age of 18 need a valid passport as well as an unabridged birth certificate and, if not travelling with both parents, a letter of consent for the adult they are travelling with. For comprehensive information on requirements, please visit this link.

 

Q. Can I bring my electronics through the boarder?
A. It is recommended to declare all photographic and electronic equipment at the border.

 

Festival Rules & Policies

 

Entry conditions

  • You need a valid festival pass in order to enter the event.
  • You need a valid festival pass in order to enter the event.
  • Your festival pass must be worn at all times.
  • You will be allowed to go in and out of the festival venue as long as you keep your wristband on at all times for the duration of the festival.
  • All attendees are subject to search upon entry.
  • All ages are welcome. Children ages 5 and under are free.

 

Ticket policies
All tickets are non-refundable and non-replaceable. Multiple day tickets cannot be split. One ticket per person. Once purchased, please keep your tickets in a safe place and remember to bring them with you to the festival. Each ticket holder must be present when exchanging tickets for wristbands at Festival Check-in. An individual will not be able to receive wristbands for other ticket holders not present. Children under 12 must be accompanied by an adult.

 

Photography and recording disclaimer
By participating in the MTN Bushfire Festival, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Bushfire PTY, its vendors, partners, affiliates and/or representatives deems fit to use. You release MTN Bushfire Board, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitising, or publication of interviews, photographs, computer images, video and/or or sound recordings.

By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by MTN Bushfire or the person or entity designated to do so by Bushfire PTY Ltd. By purchasing an MTN Bushfire Festival ticket or entering the premises, you have been fully informed of your consent, waiver of liability, and release before participating in MTN Bushfire.

 

Risk Statement
By attending the festival, you assume all risks incidental to the event and release event management and their respective affiliates from all claims related to or arising out of the event or your presence at the event. The ticket you hold is subject to all applicable policies of the management of the event. This ticket is a revocable license to enter the event at the date and time listed on the front. What that means is that management reserves the right, without paying a refund, to refuse entry or eject you if you are not complying with all management policies applicable to the event.

The Event date and time is subject to change. Resale and/or transfer of the ticket may be prohibited by Management’s policies, and if so, any such resale and/or transfer is void to the maximum extent allowed by applicable laws. Any such unauthorized resale and/or transfer may result in refusal of entry without refund. Tickets not obtained directly from Management may be lost, stolen, counterfeit or invalid, in which case they will not be honoured.