MTN BUSHFIRE FAQ’S
Q. What is the difference between Main Arena and Golden lounge tickets?
A. Main Arena is the main open area of the festival with standing room only in front of the Main Stage.
Golden Lounge tickets offer the MTN Bushfire VIP experience with an excellent view of the Main Stage in a private heated seating area, complete with a private bar and exclusive access to Malandela’s restaurant.
Q. Will there be tickets sold at the gate?
A. No. Tickets sell out every year in advance, so we urge you to purchase online before they run out.
Q. What is the refund policy?
A. There are no refunds.
Q. What kind of camping or accommodation options are available?
Q. I have already bought a festival ticket. Can I book camping?
A. Please contact firstname.lastname@example.org for available options.
Q. Can I buy just a campsite without a ticket?
A. No. You will need to buy a camping and ticket package from our ticketing options HERE
Q. How can I pay?
A. Payment can be done through the following:
- Credit Card
- Cash Deposit
- Manual Payment
- Mobile Money (TBA – Swaziland Residents only)
Q. What is the EFT Swift Code?
A. ABSA – Swift code: ABSA ZA JJ CCT
FNB – Swift code: FIRNZAJJ
NEDBANK – NEDSZAJJ
Standard bank – SBZAZAJJ
Q. Can I pay with a debit card?
A. No, we only accept credit cards.
Q. What kind of credit card do I need to pay?
A. Visa or Mastercard with 3D Secure enabled on the card.
Q. What is 3D secure and why does my card keep failing?
A. Certain International banks have made it compulsory for us to have 3D secure to help protect you the card holder against any unauthorized use of your card when shopping online. Unfortunately not all international banks have adopted this practice, which may result in your transaction being declined. If this is the case please email email@example.com and they will manually assist you with the order. Being an international event we need to follow international E-Commerce procedures to protect both yourself and ourselves from fraudulently activity.
Q. What if my credit card doesn’t work?
A. Please check with your bank that your card is 3D Secure enabled. The card will need to be either a VISA or MASTERCARD. If it is an international card and the card is not 3D enabled please email firstname.lastname@example.org and we can process this manually.
Q. What does it mean if it says “My Card is not accepted by the merchant”?
A. This means that we do not accept the card that you are trying to use. We only accept Visa and Mastercard local (not international) Credit Cards, as well as Chip and Pin Cheque Cards. We suggest using our EFT/Cash deposit as an alternative.
If you have any queries regarding the type of cards we accept, please email email@example.com
Q. Money came off my credit card but I did not receive a ticket confirmation?
A. Don’t panic! Your tickets are secure and reserved for you. If we have not already handled this for you then please email firstname.lastname@example.org and we will sort it out for you.
Q. What if I don’t have a credit card?
A. Payment can be done through the following:
- Cash Deposit
Q. Can I transfer my ticket?
A. Yes. Ticket transferring can be done via login in to your account on the ticket page.
Q. I entered the incorrect email address when buying my tickets, what now?
A. If you have entered in the wrong email address by mistake, then your tickets are still reserved for you and you will receive your tickets! If we have not already handled this for you then please email email@example.com with these queries and we will get back to you to assist further.
Q. What is the booking fee?
A. Administration and transaction fees.
Q. What can I bring into the festival?
A. The organizers reserve the right to refuse admission to the festival site at any time.
Any bags brought into the event WILL be searched upon entry.
The following items are prohibited and will not be allowed into the venue.
- Alcohol, drinks, food, bottles, cans, glass, animals, Camel Packs and sound systems may NOT be brought onto the festival site.
- Weapons, explosives, firearms, glass bottles, aluminium cans, hazardous and breakable materials
- Fireworks, lasers, flashlights and anything else that can interfere with the artists
- Professional DSLR, recording devices, video equipment that have not been pre-approved
- At the artists’ request, all unauthorized recording will be prohibited. (Illegal filming and/or recording will result in legal actions.)
- Illegal items will be confiscated at the door
- No camping gear of any kind will be allowed into the festival venue. They are allowed in the campsite with a valid camping ticket.
- Flags that are used to identify your group may be brought in, but discretion is advised when constructing or designing these items, as they may sometimes be considered dangerous.
- ATTENDEES MAY BE REQUIRED TO PRODUCE IDENTIFICATION TO ENTER THE EVENT – ONLY ORIGINAL ID BOOKS/CARDS, DRIVERS LICENCE CARDS & PASSPORTS WILL BE ACCEPTED.
Q. Will I be able to buy food and drinks at the festival?
A. A wide variety of food and alcoholic and non-alcoholic beverages will be available for the duration of the event, supplied by various vendors at the festival.
PLEASE NOTE: You may NOT bring your own food or beverages into the festival arena.
Q. Will there be ATM facilities available?
A. Yes, however it’s strongly suggested that attendees come prepared to avoid any inconvenience or disappointment due to technical issues or queuing.
DON’T GET STUCK AT THE BORDER! With over 20,000 people attending The MTN Bushfire Festival, many of them coming from outside of Swaziland, the borders can be heavy with traffic. Consider using one of the lower volume border posts (they keep shorter hours than Golela and Oshoek so see link below for operating hours) or think about planning your trip to arrive the day before or at least early in the day to avoid long waits at immigration.
SOUTH AFRICA REQUIRES ADDITIONAL PAPERWORK TO BRING MINORS ACROSS THE BORDER! PLEASE SEE THE IMMIGRATION SECTION BELOW FOR DETAILS!
All of Swaziland’s border posts are open seven days a week. Check here for border post hours of operation.
If you are using the Oshoek border post it is highly recommended to plan to leave Thursday or early Friday as the border post has seen extremely long queues Friday afternoon and evening in previous years.
You will need a valid passport to enter Swaziland. You may also require an entry visa. Please check with your Embassy or the Swaziland Tourism Authority website for visa requirements.
Children under the age of 18 need a valid passport as well as an unabridged birth certificate and, if not travelling with both parents, a letter of consent for the adult they are travelling with. For comprehensive information on requirements, please visit this link.
It is recommended to declare all photographic and electronic equipment at the border.
Keep the fire burning and arrive alive by assigning a designated driver. There is plenty to enjoy at the festival so don’t become a statistic and risk your life or the lives of others by driving under the influence. Drinking and driving is taken very seriously in Swaziland and road blocks are common.
No alcohol is allowed to be brought into the Festival grounds. Multiple bars throughout the venue are available to keep the thirsty content.
Open on Saturday & Sunday from 9am to 6pm, the MTN Bushfire’s Kidzone offers a safe and secure environment with 24hr. security and first-aid provided throughout the festival weekend. It is compulsory for all kids to be accompanied by parents into the zone and registered to make sure they are accounted for. No child is allowed in or out of the space without a wristband and all parents are compelled to provide their contact details upon entry, which will also be transferred onto the child’s festival wristband. There will be trained child minders assisting in looking after everyone in the kid zone, however parents are still responsible for their kids and are advised not to leave them for long periods unsupervised.
General Festival T&C’s
- Tickets are not for resale. Anyone found selling tickets outside the festival entrance, parking lot or any festival property may be prosecuted.
- No refunds on tickets bought.
- No firearms or weapons of any kind allowed in the festival or on any festival property. You may be prosecuted.
- No illegal drugs of any kind allowed in the festival or campsites. You may be prosecuted.
- No drinking of alcohol outside the festival entrance or in the parking lot. You may be prosecuted.
- No pets allowed in the festival or campsites.
- Children under 12 need to be accompanied with an adult to enter the Golden Lounge.